Privacy Policy

TopMark Cleaning Privacy Policy

TopMark Cleaning (“TopMark Cleaning “, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.  The purpose of this statement is to explain to you what personal information we collect and how we may use it.

You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our cookie policy for detailed information).

If you do submit personal information you can be assured that we will use your personal information only to support your continuing relationship TopMark Cleaning.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website and when you generally use our services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, telephone number, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better services tailored to your individual interests and needs.

From time to time, if you consented accordingly we may also store and use your information to contact you for marketing purposes. We may contact you by email, phone or mail.

How will we use your information?

We may use your information for a number of purposes which includes: managing and administering your account; delivering any services or information requested by you; responding to complaints or enquiries.

We may also undertake market and product analysis based on your use of our services and contact you with information about new developments, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).

If you have consented to receive details of services and events you can contact us at any time to have your details removed from lists used by us for any or all of those purposes, to update your information or to otherwise tell us how you would like to receive information about our services – the choice is yours.

To update your marketing preferences please contact us via our contact page and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email). We will do this within 1 month of receiving your request.

Any opt into emails would need to be done by yourself via our website to ensure it is you that has requested the information.

When will we disclose your information to others?

Please note that TopMark Cleaning does not sell or pass your personal information to third parties

TopMark Cleaning may be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the TopMark Cleaning Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook/Twitter) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to:  Data Protection Officer, TopMark Cleaning, 11 Hillside, Norwich, Norfolk, NR14 7JS

Please quote your name and address together with your email address.  We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

We will deliver this to you in a format of your choice within 1 month of receiving your request.   You also have the right to request we remove your personal data from our files.

Information Security

TopMark Cleaning recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. TopMark Cleaning is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. Our website and management portal is covered by HTTPS.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. TopMark Cleaning cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy Support

TopMark Cleaning reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

If you have any enquiry about TopMark Cleaning’s privacy policy or practices, please write to: Data Protection Officer, TopMark Cleaning,  11 Hillside, Norwich, Norfolk, NR14 7JS

Monitoring and or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of TopMark Cleaning’s website, to ensure effective systems operation and in order to prevent or detect crime.


This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

If you have any questions, please contact us.


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Our Services

What We Offer

TopMark Cleaning provides a professional and reliable carpet, upholstery and specialist leather cleaning service to commercial and domestic customers across Norwich and Norfolk.

Carpet Cleaning Services

Carpet Cleaning

A professional, fully insured and dependable commercial & domestic cleaning firm for all businesses in Norfolk and parts of Suffolk

Domestic Commercial
Upholstery Cleaning Services

Upholstery Cleaning

Professional upholstery cleaning services to care for upholstered furniture in your home or business

Read More
Hard Floor Cleaning Services

Hard Floor Cleaning

Specialist hard floor cleaning services delivered safely and conveniently to your home or business premises

Read More

Norfolk's Favourite

Why Choose Us?

Relax knowing our professionals have the Top Mark in cleaning performance and customer service.

  • Outstanding Cleaning - every time
  • Professional Service
  • Quality Assurance
  • Trained Members of the NCCA
Contact Us for a free quote

Thoughts of our

Satisfied Customers

We love making customers happy and here are some of the latest Top Mark Cleaning customers who are 100% Satisfied with our service.

Abii Smith
Abii S.
18:41 17 Apr 21
Great communication, service and price. Would highly recommend and definitely use again.
Louise Tims
Louise T.
18:32 17 Apr 21
Great service, carpets look like new!
09:24 13 Mar 21
Mark cleaned our carpets and did a fantastic job. Brilliant customer service. Really happy with the results. Will be using again for our sofa. Highly recommend.Thank you
Kelly Milsom
Kelly M.
12:45 18 Feb 21
Great service, great price and extremely friendly. Will be using them again for definite. They managed to bring life back into our busy living room carpet. Thank you
James Butcher
James B.
20:51 06 Nov 20
I booked in my sofa to be cleaned through the Facebook page and was contacted with a reply within an hour, very quick response and more than a reasonable price. Mark was early arriving at my house and a very nice guy, I’m more than happy with the results and would 100% recommend his work to anyone. He even gave me some stain remover product which was a great touch! Overall extremely happy
Jade Bircham
Jade B.
12:10 08 Oct 20
First class service and result. I would not hesitate tio reccomend TopMark to anyone requiring carpet and upholstery cleaning
Les Cook
Les C.
10:25 08 Oct 20
Mel Hambidge
Mel H.
13:44 05 Oct 20
I can't speak highly enough of the service. An excellent job at a reasonable price too. The difference from before is unbelievable. Would not hesitate to use TopMark Cleaning again and i will recommend to friends and family. I value a friendly service and that's what i got. Not just with Mark but with Victoria too when arranging the visit.Enjoy your holiday!Steve (Wymondham)
11:18 23 Aug 20
After trying a number of cleaning business we where recommend to use TopMark Cleaning they acted very professional and delivered 5 star service
M Han
M H.
14:25 17 Jun 20
Very happy with the service I received from Mark at Top Marks CleaningVery quick response from the initial call and very happy with the work.Thank you very much
The Bodycentre Ltd Norwich UK
The Bodycentre Ltd Norwich U.
18:37 10 Jan 20
I booked Top Mark to clean our lounge carpet. Mark was friendly, knowledgeable and professional. Our carpet now looks and smells as new :-) Would highly recommend this company.
Maxine Sinclair
Maxine S.
12:13 26 Sep 19
Clara Jordison
Clara J.
09:20 24 Sep 19
John Daniels
John D.
11:50 02 Jul 19
Thank you for your Fundraising and support for Juvenile Idiopathic Arthritis, hope your daughter is doing well.
JIA Matter Norfolk & Suffolk
JIA Matter Norfolk & S.
14:10 09 Mar 19
Great cleaning! Had an end of tenancy clean and carpets look fantastic. Friendly service and very quick and efficient. Very good price too. Come here first.
Bradley Yallop
Bradley Y.
17:41 08 Mar 19
Fantastic super efficient job done after our child made a mess of our carpet . Great company to deal with .
Matthew Smith
Matthew S.
11:13 13 Feb 19
Mark was very reliable and done a good job on a very grubby looking living room carpet. Totally recommended
Deanne Mann
Deanne M.
11:55 30 Jan 19
My three piece suite is like new. Clean carpets too. I’m very pleased with the prompt, efficient service. Would recommend.
Richard George
Richard G.
19:09 18 Jan 19
Great service when previous carpets were cleaned. Thorough and easy to communicate with!
Catherine Bartlett
Catherine B.
15:10 23 Nov 18
Arrived promptly, moved larger furniture for me and light coloured carpets are like new again! Excellent service!
india bonnett
india B.
08:56 11 Nov 18
Brilliant service.I had recently had three, three-seater sofas moved out of storage after being in there for 5 years and they were very musty, and the colour had dulled. Mark cleaned them, and they now smell lovely and the colour is much more vibrant, they look like new now.Mark is a lovely guy, very friendly and chatty. He arrived on time and did the job much more quickly than I thought it would take but he was also very thorough and gave me some good advice about my carpets. I would definitely recommend using his services.
Natasha Brown
Natasha B.
12:01 05 Nov 18
Extremely prompt service and was able to completely remove some oil stains on our beige carpet. Would highly recommend!
Scott Nichols
Scott N.
07:14 05 Oct 18
Mark done a great job cleaning our dining room and landing/stairs carpet - got some old stains out which we had been trying to remove for some time. Would thoroughly recommend :)
19:47 06 Sep 18
Fantastic Service received today - Mark went to huge effort to attend my address to remove wine spillage on light carpet, he attended appointment on the same day as I enquired. Arrived early, fantastic customer service and would highly recommend. Many Thanks!
Gemma Kirby
Gemma K.
15:26 04 Sep 18
Great service, carpets look like new well chuffed👏👏👍
Lola Ball
Lola B.
12:15 23 Aug 18
Fantastic service from TopMark! We would recommend highly to everyone. Mark got biro out of our pale grey fabric sofa with ease. Very friendly, professional service. We are very happy customers! Thank you!
Sarah Goodacre
Sarah G.
10:22 27 Jul 18
Mark came out at short notice to remove a mark off our carpet. We can’t fault the service given. Very friendly. The carpet looks like new again with the stain all removed. Great job. Wouldn’t hesitate to recommend.
Katie Didwell
Katie D.
18:15 25 Jul 18
Jenny Lythell
Jenny L.
13:15 21 Jul 18
Great job, very quickly completed. Thank you.
Chris Duarte
Chris D.
12:00 18 Jul 18
Mark and team did a great job cleaning approx. 1 km of corridor (hard floor) for us, worked really hard and was very accommodating when we kept changing the dates on him which was much appreciated. Thanks Mark - you really lived up to your company name so I'm giving you top marks!
Russell Parker
Russell P.
11:32 05 Jul 18
Have used TopMark cleaning now on two occasions, once for our carpets and recently for our Sofas. We have been very pleased and received a great service both times. Would highly recommend to anyone.
Claire Davey
Claire D.
20:11 13 Jun 18
Just had my 15 year old cream carpet and even older sofas cleaned. Had been thinking they needed replacing but they have now been given a new lease of life and are looking great again. Thanks Mark and Victoria for a very professional service from first query to carrying out the work. Would definitely recommend and use for any future jobs.
Kevin O'Donnell
Kevin O.
22:41 01 Feb 18
Excellent Service from Enquiry to Completion! Thoroughly impressed with Mark's knowledge and ability, our carpets look fantastic! The process was explained in detail and completed to high standard. Victoria was very accommodating of our busy schedule and arranged everything with ease. Would certainly use again and recommend to anyone.
Simon Day
Simon D.
22:01 01 Jan 18
They came, they approved of our cleared rooms, they cleaned, in an hour and a half, which was faster than I expected, and then they left spotless carpets with no trace of the wear patterns.
Ruth Gillett
Ruth G.
17:01 12 Nov 17
Have used TopMark a number of times now and they always do a fantastic job! They have rescued my old (but favourite!) rugs numerous times and always makes them look like new. Carpets come up looking new even after my 4yr old and dog have caused numerous stains on them! Highly recommend this professional company.
bryony moore
bryony M.
20:24 09 Nov 17
We have used TopMark 3 times now to clean all of the carpets in our house following moves. Each time he has done a fantastic job and his price has been better than all other quotes we received. A totally professional service - thank you!
Alice Whittingham
Alice W.
15:30 09 Nov 17
This is my 3rd year of using Top Mark. They do my annual carpet clean at home and my carpets come up brilliantly every time. I have a cream carpet that has survived 3 young children thanks to these guys! They are both friendly and professional. Highly recommend.
Nichola Joyce
Nichola J.
12:10 01 Nov 17
Mark came to the rescue when a two year old staying in my house had run wild with his mum's lipstick over my hall carpet. I am not saying it was easy for him - but he persevered and the carpet is now so much happier! Thank you Mark for your help - and Victoria for the brilliant organisation. x
Jackie Thomson
Jackie T.
20:47 18 Oct 17
really good service, very friendly + great job done- would recommend
stephanie michael
stephanie M.
15:51 13 Oct 17
Just Had Mark over to clean our Living room carpet, He was prompt, polite and his attention to detail was amazing, We simply cant belive the finish result, he even made light work on what appears to be road tar , thank you Mark ... Defo a Top Mark
Gavin Wright
Gavin W.
15:39 27 Sep 17
Had my lounge carpet cleaned today after having builders in omg looks like new thank you will definitely recommend and use you again.
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sttz3wrwgwh G.
20:57 18 Sep 17
Highly recommend.
Jan Bastard
Jan B.
07:10 18 Sep 17
TopMark cleaning did a super job on cleaning our two sofas. Mark was friendly, professional, reliable and we would be sure to use TopMark again! 5*****
Maria Holloway
Maria H.
22:30 16 Sep 17
This is the second time using top mark cleaning services and I can honestly say I will continue to use them in the future! Mark is so friendly and professional and does a fab job!
charlotte kay
charlotte K.
13:44 13 Sep 17
Highly recommend Mark. Very professional and excellent results. Have used Top Mark in the past, present and will continue to use them in the future.
Anni Rushbrooke
Anni R.
20:11 05 Sep 17
What a great service - fitted us in at short notice to clean a dirty, stained carpet, and the result is fantastic. Thank you
Anna & Francis Wood Water Projects Ltd
Anna & Francis Wood Water Projects L.
19:38 05 Aug 17
Mark knows is trade and very efficient He got our carpets looking like new and he moved a lot of our furniture by him self to get the job done would definitely recommend this companyThanks Mark
Allan Blundell
Allan B.
20:24 27 Jul 17
Can highly recommend Top Mark - Victoria was helpful in booking and Mark was great when he arrived!!
Stuart Flatt
Stuart F.
18:54 10 Jul 17
I can't recommend TopMark cleaning enough! I was able to book them on really short notice, and they were really helpful and lovely to talk to.Mark was amazing and worked miracles! The lounge looked good as new and smelled so beautiful, all ready for the new tenants to move in to.Thank you for the brilliant work!
C Charlesworth
C C.
16:02 15 Jun 17
All Reviews
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