Testimonials

Testimonials

Thank you for another great carpet clean on my rental property – fantastic results!

Laetitia Webb June 2013
Delighted with your service. Carpets and clean through after we moved out of our house. Sparkling clean for tenant to move in to.

Julia Kemp June 2013
“Thank you to Mark and Vicki from TopMark for doing such a fantastic job with our carpets. They look like new again, which must have been quite a challenge in a school environment!”

Headteacher, Stoke Holy Cross Primary August 2013
A massive thank you to Mark, my carpets look amazing just like brand new!

Gemma Watts – Sept 2013
“Victoria and Mark are unusually professional and friendly – they rang me back quickly, came to give me a quote promptly, and then did a fantastic job on our carpets, especially the hallway stairs and landing. We have a toddler and two cats, and have had the whole house re-wired this year, so they had their work cut out! When they left the place looked fantastic, and we would definitely use them again.”

Liz – Norwich Sept 2013
Topmarks to Topmark for a really good in depth carpet clean. Year old stains I thought would never come off have gone completely. I was most impressed with Victoria’s efficiency, however. How refreshing to have someone call back when they say they will and to arrive on time when they said they would!”

Katharine Horton – Nov 2013
Brilliant, quick and professional service. Can recommend to anyone and will definitely return for more 🙂 January 2013

Agnieszka Witek
Had my carpets cleaned today by TopMark Cleaning?, and the results are amazing. Below you can see 6-10 years of grime being completely removed and the carpets left touchable dry! Highly recommended! Fast, Friendly and reliable! July 2013

Sophie Garrod (was Elvin)
Always exceptional service from Mark & Vicky; quality service, great value for money. If you can get a better deal elsewhere you’ll end up paying twice!

Claire Henry
Very highly recommended. Cream sofa and 2 kids is never a good idea!, but comes up like new every time. Very reasonable prices and quick service July 2013

Kimberley Bowen

Call for a free, no obligation quote

Our Services

What We Offer

TopMark Cleaning provides a professional and reliable carpet, upholstery and specialist leather cleaning service to commercial and domestic customers across Norwich and Norfolk.

Carpet Cleaning

A professional, fully insured and dependable commercial & domestic cleaning firm for all businesses in Norfolk and parts of Suffolk

Domestic Commercial

Upholstery Cleaning

Professional upholstery cleaning services to care for upholstered furniture in your home or business

Hard Floor Cleaning

Specialist hard floor cleaning services delivered safely and conveniently to your home or business premises

Norfolk's Favourite

Why Choose Us?

Relax knowing our professionals have the Top Mark in cleaning performance and customer service.

Outstanding Cleaning - every time
Professional Service
Quality Assurance
Trained Members of the NCCA

Thoughts of our

Satisfied Customers

We love making customers happy and here are some of the latest Top Mark Cleaning customers who are 100% Satisfied with our service.

Very happy with the service I received from Mark at Top Marks Cleaning Very quick response from the initial call and very happy with the work. Thank you very much

The Bodycentre Ltd Norwich U.

18:37 10 Jan 20

I booked Top Mark to clean our lounge carpet. Mark was friendly, knowledgeable and professional. Our carpet now looks and smells as new :-) Would highly recommend this company.

Maxine S.

12:13 26 Sep 19

Clara J.

09:20 24 Sep 19

John D.

11:50 02 Jul 19

Thank you for your Fundraising and support for Juvenile Idiopathic Arthritis, hope your daughter is doing well.

JIA Matter Norfolk & S.

14:10 09 Mar 19

Great cleaning! Had an end of tenancy clean and carpets look fantastic. Friendly service and very quick and efficient. Very good price too. Come here first.

Bradley Y.

17:41 08 Mar 19

Fantastic super efficient job done after our child made a mess of our carpet . Great company to deal with .

Matthew S.

11:13 13 Feb 19

Mark was very reliable and done a good job on a very grubby looking living room carpet. Totally recommended

Deanne M.

11:55 30 Jan 19

My three piece suite is like new. Clean carpets too. I’m very pleased with the prompt, efficient service. Would recommend.

Richard G.

19:09 18 Jan 19

Great service when previous carpets were cleaned. Thorough and easy to communicate with!

Catherine B.

15:10 23 Nov 18

Arrived promptly, moved larger furniture for me and light coloured carpets are like new again! Excellent service!

india B.

08:56 11 Nov 18

Brilliant service.I had recently had three, three-seater sofas moved out of storage after being in there for 5 years and they were very musty, and the colour had dulled. Mark cleaned them, and they now smell lovely and the colour is much more vibrant, they look like new now.Mark is a lovely guy, very friendly and chatty. He arrived on time and did the job much more quickly than I thought it would take but he was also very thorough and gave me some good advice about my carpets. I would definitely recommend using his services.

Natasha B.

12:01 05 Nov 18

Extremely prompt service and was able to completely remove some oil stains on our beige carpet. Would highly recommend!

Scott N.

07:14 05 Oct 18

Mark done a great job cleaning our dining room and landing/stairs carpet - got some old stains out which we had been trying to remove for some time. Would thoroughly recommend :)

Jodiecrickmore1989

19:47 06 Sep 18

Fantastic Service received today - Mark went to huge effort to attend my address to remove wine spillage on light carpet, he attended appointment on the same day as I enquired. Arrived early, fantastic customer service and would highly recommend. Many Thanks!

Gemma K.

15:26 04 Sep 18

Great service, carpets look like new well chuffed👏👏👍

Lola B.

12:15 23 Aug 18

Fantastic service from TopMark! We would recommend highly to everyone. Mark got biro out of our pale grey fabric sofa with ease. Very friendly, professional service. We are very happy customers! Thank you!

Sarah G.

10:22 27 Jul 18

Mark came out at short notice to remove a mark off our carpet. We can’t fault the service given. Very friendly. The carpet looks like new again with the stain all removed. Great job. Wouldn’t hesitate to recommend.

Katie D.

18:15 25 Jul 18

Jenny L.

13:15 21 Jul 18

Great job, very quickly completed. Thank you.

Chris D.

12:00 18 Jul 18

Mark and team did a great job cleaning approx. 1 km of corridor (hard floor) for us, worked really hard and was very accommodating when we kept changing the dates on him which was much appreciated. Thanks Mark - you really lived up to your company name so I'm giving you top marks!

Russell P.

11:32 05 Jul 18

Have used TopMark cleaning now on two occasions, once for our carpets and recently for our Sofas. We have been very pleased and received a great service both times. Would highly recommend to anyone.

Claire D.

20:11 13 Jun 18

Just had my 15 year old cream carpet and even older sofas cleaned. Had been thinking they needed replacing but they have now been given a new lease of life and are looking great again. Thanks Mark and Victoria for a very professional service from first query to carrying out the work. Would definitely recommend and use for any future jobs.

Kevin O.

22:41 01 Feb 18

Excellent Service from Enquiry to Completion! Thoroughly impressed with Mark's knowledge and ability, our carpets look fantastic! The process was explained in detail and completed to high standard. Victoria was very accommodating of our busy schedule and arranged everything with ease. Would certainly use again and recommend to anyone.

Simon D.

22:01 01 Jan 18

They came, they approved of our cleared rooms, they cleaned, in an hour and a half, which was faster than I expected, and then they left spotless carpets with no trace of the wear patterns.

Ruth G.

17:01 12 Nov 17

Have used TopMark a number of times now and they always do a fantastic job! They have rescued my old (but favourite!) rugs numerous times and always makes them look like new. Carpets come up looking new even after my 4yr old and dog have caused numerous stains on them! Highly recommend this professional company.

bryony M.

20:24 09 Nov 17

We have used TopMark 3 times now to clean all of the carpets in our house following moves. Each time he has done a fantastic job and his price has been better than all other quotes we received. A totally professional service - thank you!

Alice W.

15:30 09 Nov 17

This is my 3rd year of using Top Mark. They do my annual carpet clean at home and my carpets come up brilliantly every time. I have a cream carpet that has survived 3 young children thanks to these guys! They are both friendly and professional. Highly recommend.

Nichola J.

12:10 01 Nov 17

Mark came to the rescue when a two year old staying in my house had run wild with his mum's lipstick over my hall carpet. I am not saying it was easy for him - but he persevered and the carpet is now so much happier! Thank you Mark for your help - and Victoria for the brilliant organisation. x

Jackie T.

20:47 18 Oct 17

really good service, very friendly + great job done- would recommend

stephanie M.

15:51 13 Oct 17

Just Had Mark over to clean our Living room carpet, He was prompt, polite and his attention to detail was amazing, We simply cant belive the finish result, he even made light work on what appears to be road tar , thank you Mark ... Defo a Top Mark

Gavin W.

15:39 27 Sep 17

Had my lounge carpet cleaned today after having builders in omg looks like new thank you will definitely recommend and use you again.

sttz3wrwgwh G.

20:57 18 Sep 17

Highly recommend.

Jan B.

07:10 18 Sep 17

TopMark cleaning did a super job on cleaning our two sofas. Mark was friendly, professional, reliable and we would be sure to use TopMark again! 5*****

Maria H.

22:30 16 Sep 17

This is the second time using top mark cleaning services and I can honestly say I will continue to use them in the future! Mark is so friendly and professional and does a fab job!

charlotte K.

13:44 13 Sep 17

Mark always does a really great clean on my carpets - they look brand new again afterwards. Would highly recommend.

Sadie L.

07:21 13 Sep 17

Highly recommend Mark. Very professional and excellent results. Have used Top Mark in the past, present and will continue to use them in the future.

Anni R.

20:11 05 Sep 17

What a great service - fitted us in at short notice to clean a dirty, stained carpet, and the result is fantastic. Thank you

Anna & Francis Wood Water Projects L.

19:38 05 Aug 17

Mark knows is trade and very efficient He got our carpets looking like new and he moved a lot of our furniture by him self to get the job done would definitely recommend this company Thanks Mark

Allan B.

20:24 27 Jul 17

Can highly recommend Top Mark - Victoria was helpful in booking and Mark was great when he arrived!!

Stuart F.

18:54 10 Jul 17

I can't recommend TopMark cleaning enough! I was able to book them on really short notice, and they were really helpful and lovely to talk to. Mark was amazing and worked miracles! The lounge looked good as new and smelled so beautiful, all ready for the new tenants to move in to. Thank you for the brilliant work!

C C.

16:02 15 Jun 17

We are so pleased with how well our sofa has come up. I would definitely recommend TopMark Cleaning and would not hesitate to use them again!

Scott T.

19:14 24 Feb 17

Excellent service wouldn't hesitate to recommend. I have used Topmark for my household carpets and in our rental property (where the carpets were disgusting) but looked like new by the time Topmark had finished. Thank you Topmark.

Maria H.

22:03 20 Feb 17

Fantastic results on my carpet and sofa after having some serious mess on them caused by 2 kids and a puppy! They looked like new once Mark had worked his magic and I couldn't have asked for a more polite, friendly and punctual service from him and Victoria. I can't recommend TopMark Cleaning enough!It's been 2 years plus since my last review above and I've just had Mark back again to clean my lounge and stair carpet in preparation for a new sofa delivery. Once again the service was fantastic! My stair carpet is 9 years old but Mark made it come up like new so very happy :-)

Charlene B.

20:51 18 Feb 17

We have had the pleasure of knowing Mark and Victoria for some years now and I absolutely cannot fault their integrity, kindness and honesty. You seriously would not find a better company to deal with.

kerry T.

10:03 16 Feb 17

Our sofa was cleaned today and we're really pleased with the results. Very professional service. Will be booking again to have the hall, stairs and landing cleaned.

Rob H.

19:18 03 Feb 17

Top marks for TopMark. We would not hesitate to recommend them. They have cleaned carpets in our house, deep cleaned tiled floors round the pool and cleaned our shop floor. All jobs completed with fantastic results. Thank You Mark and Victoria.

Victoria P.

22:39 30 Jan 17

Mark B.

22:03 27 Jan 17

Highly recommend!! Very friendly and professional

Cold Iron T.

21:32 27 Jan 17

Thanks Mark for coming at such short notice and making our carpet look BRAND NEW again! What an awesome service you offer!!

Elizabeth M.

09:35 22 Jan 17

Excellent professional service from the moment we first contacted them to when they left. Every step of the cleaning process was explained and the results were amazing. Lifted pile and brought the carpets back to life again. No hesitation in recommending them. Thank you!

Steve R.

15:30 06 Sep 16

Great friendly service. Our carpets looked like new again afterwards! Will definitely use again and with cats and a toddler in the house it might be a regular call I make! Thank you for great service. 100% recommend.

Victoria W.

19:25 16 Jun 16

Excellent, professional and trustworthy! Couldn't believe how they managed to get the makeup straight out of my carpet! Was going to buy a new one but decided to get it cleaned first; just saved myself a ton of money! Thank you Mark, very impressed, I can't recommend you enough..! Well deserved 5 star rating ⭐️⭐️⭐️⭐️⭐️

Lynsey A.

10:24 14 Jun 16

Mark and his team did a great job in cleaning our front room carpets.Thanks

Robert S.

14:08 11 Dec 15

Mark came out at very short notice, he happened to be cleaning close by. Stair and landing carpet cleansed and treated within 90mins of my call to him. Very quick service will definitely use him again

Steve M.

12:23 08 Oct 15

Simply amazing! Mark came to the rescue to save my rented house's carpet, which after 20 months of letting to naughty tenants turned from a beige to horrid manky greys and blacks. In a matter of an hour, he came and cleaned and left zero mess to turn bedroom, hallway and stair carpet to absolute prefection. Super friendly and honest with his advice. I wish I could post pictures just to show how good it was, but google won't let me. Thank you Mark (and his colleague)! So happy.

Kazz M.

23:08 11 Aug 15

Being a fellow carpet cleaner I contacted Mark and Victoria from Topmark cleaning for some advise. They were very friendly and knowledgeable. Also being members of TACCA and the NCCA I couldn't recommend them highly enough if you are considering getting your carpets or upholstery cleaned. Thanks again.

Chris U.

17:01 07 May 15

Definitely recommended. Awesome team.

Abode

13:55 18 Mar 15

Can't fault them. Awesome. My carpets and couch came up brilliant!

Steve B.

11:22 18 Mar 15

Excellent people very knowledgeable couldn't do enough to help.

Shaun A.

19:08 24 Feb 15

Returned my cream carpet and sofa to looking like new in just a few hours with minimal disruption. I can highly recommend this very professional, friendly service.

Amber B.

13:33 11 Feb 15

We have used Top Mark Cleaning several times over the last few years and always found Mark and Victoria very helpful. Mark is always very professional and good at his job leaving the carpets and sofa looking like new again. A couple of times we have needed 'urgent' visits, one being a full glass of red wine, Mark was with us within 15 minutes and dealt with our disaster, leaving not a mark on our cream carpet.

Gillian R.

12:20 22 Jan 15

Great service. This is the 4th time I've used TopMark and they do a superb job. Really professional, quick and personable.

Katie P.

12:44 16 Sep 14

Thank you so much Mark and Victoria at TopMark. After a small catastrophe with a spilt bucket of dirty water over a lovely new carpet TopMark came to our rescue and couldn't have been more helpful. Mark came rushing over at really short notice and did an absolutely brilliant job! Thank you so much. I would definitely recommend to anyone. Fantastic x

Clare W.

19:34 12 Sep 14

Great job cleaning carpets and conservatory furniture in my new home after previous owners' dog not properly cleaned up after, best possible results and no smell any more! Thank you!

Caroline K.

20:35 03 Aug 14

It was coming to the end of my tenancy and I was worried about my deposit due to drink and make up stains on the carpets. Thanks to TopMark cleaning the carpets looked brand new, I was so impressed. Would defiantly recommend them as they are not just fantastic at their job but also very friendly!!

Tom T.

07:45 04 Jun 14

I really cannot rate TopMark cleaning enough! With 2 small children my soft furnishings and carpets have taken a really battering recently but TopMark has saved the day on several occasions following spillages and other child related accidents! Our sofa, rug and carpets were restored to their former glory in just a few hours at an impressivley reasonable cost. Not just that but the service is super friendly, professional and tustworthy. Thank you TopMark!

Jodie H.

22:00 15 Mar 14

Very good reliable and friendly service. Our carpets looked brand new after you had cleaned them. I have been recommending you to my friends and family

Nicki M.

19:02 07 Mar 14

Brilliant job today by TopMark Cleaning on my house carpets, they look as good as they did when first put in with such an amazing before / after difference. I would highly recommend their highly professional service, many thanks.

Mark C.

14:38 07 Mar 14

I really recommend TopMark Cleaning, I had Mark come and clean my carpets yesterday and what a transformation! Great friendly and honest service. Mark also brought my Grandmas carpets up like new - and she thought they were ruined and needed replacing! If you're thinking of getting your carpets or upholstery cleaned, dont put it off, you'll be amazed at the results!

Jennifer S.

14:36 07 Mar 14

Had my carpets cleaned today by TopMark Cleaning, and the results are amazing. Below you can see 6-10 years of grime being completely removed and the carpets left touchable dry! Highly recommended! Fast, Friendly and reliable!

Georgyfishy *.

19:14 19 Jun 13

Just can not get over how good a job you guys did and how reasonable the price was too. Definitely recommending to friends and using your services again! Thanks again

Andrew H.

17:08 28 May 13

Quality ExcellentTopMark cleaning came out to me in 2012, to clean both the 3 piece suit and all the carpets, Mark did an excellent and through job, he is friendly and experienced. Would highly recommend i will be booking again in the summer. Thank you TopMark cleaning

Shellie W.

18:36 25 Feb 13

Mark from TopMark's came and cleaned my living room carpet and 2 huge sofas , they had been neglected and ruined by a messy toddler and dog. I was over the moon with the results. They honestly looked like new and smelled lovely . And it didnt take long for the room to dry either , a lot less hassle than hiring a machine and doing it yourself , a brilliant & friendly service!

Jess Wilkins P.

20:13 18 Feb 13

Mark from Topmarks cleaned my carpets at my home and he was very professional. He did a excellent job and they looked like new afterwards. Highly recommend :-)

Elizabeth S.

16:02 18 Feb 13

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